Addressing Poor Performance

This course builds leaders’ skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support, and determine if it is necessary to impose formal consequences. Helps leaders: • Effectively address poor performance in a firm, fair, and consistent manner. • Minimize the impact of chronic performance problems on people, productivity, and profitability. • Provide problem performers with a clear understanding of what they must do to improve and the consequences of failing to do so. • Encourage people to take ownership of, and be accountable for, improving their work performance. Competencies developed: • Coaching • Influencing