Resolving Workplace Conflict

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach team members to resolve a conflict. Helps leaders: • Reduce workplace conflict’s damaging effects on individuals, groups, and the organization. • Effectively address workplace conflict and enhance productivity, efficiency, and morale. • Help others take responsibility for resolving their own conflicts. • Promote a culture of trust, respect, and inclusion in your work group. • Build an innovative and collaborative work environment.